AT SOFIEN ABED, WE MAKE IT A POINT OF HONOR TO OFFER UNIQUE AND QUALITY CREATIONS, DESIGNED WITH CARE AND WITH RESPECT FOR THE ENVIRONMENT. IF HOWEVER YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE OFFER YOU A TRANSPARENT AND FAIR RETURN AND REFUND POLICY.
1. RETURN CONDITIONS
YOU HAVE A PERIOD OF 14 DAYS FROM RECEIPT OF YOUR ORDER TO REQUEST A RETURN.
ITEMS MUST BE IN THEIR ORIGINAL CONDITION, UNWORN, UNWASHED AND WITH ALL ORIGINAL LABELS AND PACKAGING.
CUSTOM MADE, PERSONALIZED OR PRE-ORDER ITEMS ARE NON-REFUNDABLE OR EXCHANGEABLE, EXCEPT IN THE EVENT OF A MANUFACTURING DEFECT.
ACCESSORIES AND PROMOTIONAL ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.
2. RETURN PROCEDURE
CONTACT OUR CUSTOMER SERVICE AT CONTACT@SOFIENABED.COM SPECIFYING YOUR ORDER NUMBER AND THE REASON FOR THE RETURN.
A CONFIRMATION WITH RETURN INSTRUCTIONS WILL BE SENT TO YOU WITHIN 48 HOURS.
RETURN THE ITEMS VIA A TRACKING SHIPPING SERVICE TO THE ADDRESS THAT WILL BE COMMUNICATED TO YOU. RETURN COSTS ARE THE CUSTOMER'S RESPONSIBILITY, EXCEPT IN THE CASE OF A DEFECTIVE PRODUCT OR ERROR ON OUR PART.
ONCE THE PACKAGE HAS BEEN RECEIVED AND INSPECTED, YOU WILL BE NOTIFIED OF THE ACCEPTANCE OR REJECTION OF YOUR RETURN.
3. REFUNDS
IF YOUR RETURN IS ACCEPTED, A REFUND WILL BE MADE VIA THE INITIAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS.
THE INITIAL DELIVERY COSTS ARE NOT REFUNDABLE, EXCEPT IN THE CASE OF AN ERROR ON OUR PART.
IF THE RETURN DOES NOT COMPLY WITH OUR CONDITIONS, IT MAY BE REFUSED OR A CREDIT MAY BE OFFERED AS A REPLACEMENT.
4. EXCHANGES
WE DO NOT OFFER DIRECT EXCHANGES. IF YOU WANT A DIFFERENT SIZE OR MODEL, WE INVITE YOU TO RETURN THE ITEM IN QUESTION AND PLACE A NEW ORDER.
5. DEFECTIVE OR ERRONEOUS ITEMS
IF YOU RECEIVE A DEFECTIVE ITEM OR ITEM THAT DOES NOT MATCH YOUR ORDER, PLEASE CONTACT US WITHIN 48 HOURS OF RECEIPT WITH PHOTOS OF THE ITEM IN QUESTION. WE WILL OFFER YOU A SUITABLE SOLUTION (REPLACEMENT, REFUND OR CREDIT).
6. EXCEPTIONS AND SPECIAL CASES
DUE TO OUR COMMITMENT TO RESPONSIBLE FASHION AND OUR ARTISANAL PRODUCTION IN LIMITED SERIES, SOME VARIATIONS IN MATERIAL OR FINISH MAY EXIST AND WILL NOT BE CONSIDERED AS DEFECTS.
WE RESERVE THE RIGHT TO REFUSE ANY RETURN THAT DOES NOT RESPECT OUR POLICY OR SHOWS SIGNS OF ABUSIVE USE.
FOR ANY QUESTIONS, DO NOT HESITATE TO CONTACT US AT CONTACT@SOFIENABED.COM. WE WILL BE DELIGHTED TO SUPPORT YOU IN YOUR EXPERIENCE WITH SOFIEN ABED.
