AT SOFIEN ABED, WE DO EVERYTHING WE CAN TO ENSURE FAST AND EFFICIENT SHIPPING OF YOUR ORDERS. THIS SHIPPING POLICY DETAILS THE DELIVERY TIMES, COSTS AND CONDITIONS APPLICABLE TO OUR PRODUCTS.
1. PROCESSING AND SHIPPING TIMES
EACH ORDER IS CAREFULLY PREPARED WITHIN 3 TO 5 WORKING DAYS AFTER PAYMENT CONFIRMATION.
FOR ITEMS MADE TO ORDER OR PRE-ORDER, THE PRODUCTION TIME MAY VARY FROM 2 TO 6 WEEKS. THESE TIMES ARE SPECIFIED ON THE RELEVANT PRODUCT PAGES.
DURING BUSY PERIODS, THESE TIMES MAY BE EXTENDED. WE WILL KEEP YOU INFORMED OF ANY DELAYS.
2. DELIVERY METHODS AND TIMES
WE OFFER SEVERAL DELIVERY OPTIONS ADAPTED TO YOUR NEEDS:
STANDARD: DELIVERY WITHIN 5 TO 10 WORKING DAYS DEPENDING ON THE DESTINATION.
EXPRESS: DELIVERY WITHIN 2 TO 5 WORKING DAYS.
COLLECTION IN STORE (IF APPLICABLE): AVAILABLE BY APPOINTMENT.
THE TIMES INDICATED ARE ESTIMATES AND MAY VARY DEPENDING ON THE DESTINATION AND LOGISTICAL CONSTRAINTS BEYOND OUR CONTROL.
3. DELIVERY COSTS
DELIVERY COSTS ARE CALCULATED AUTOMATICALLY AT THE TIME OF PAYMENT AND VARY DEPENDING ON THE WEIGHT AND DESTINATION OF THE PACKAGE.
DELIVERY IS FREE IN METROPOLITAN FRANCE FOR ANY ORDERS OVER [SPECIFIC AMOUNT].
FOR INTERNATIONAL DELIVERIES, COSTS ARE DISPLAYED WHEN THE ORDER IS VALIDATED.
4. ORDER TRACKING
A TRACKING NUMBER WILL BE COMMUNICATED TO YOU BY EMAIL AS SOON AS YOUR ORDER IS SHIPPED.
YOU WILL BE ABLE TO TRACK YOUR PACKAGE IN REAL TIME VIA THE SELECTED CARRIER'S WEBSITE.
5. DELIVERY PROBLEMS
IF THE PACKAGE IS DELAYED OR LOST, PLEASE CONTACT US AT CONTACT@SOFIENABED.COM SO THAT WE CAN OPEN AN INVESTIGATION WITH THE CARRIER.
IF YOUR PACKAGE IS DAMAGED UPON RECEIPT, PLEASE TAKE PHOTOS AND SEND THEM TO US WITHIN 48 HOURS SO THAT WE CAN PROCESS YOUR CLAIM.
6. TAXES AND CUSTOMS DUTIES
FOR DELIVERIES OUTSIDE THE EUROPEAN UNION, CUSTOMS DUTIES AND LOCAL TAXES MAY APPLY. THESE CHARGES ARE THE CUSTOMER'S RESPONSIBILITY AND MUST BE PAID TO THE LOCAL CUSTOMS AUTHORITIES.
7. SHIPPING ADDRESS
MAKE SURE TO PROVIDE A COMPLETE AND ACCURATE SHIPPING ADDRESS. SOFIEN ABED WILL NOT BE HELD RESPONSIBLE FOR SHIPPING ERRORS DUE TO AN INCORRECT ADDRESS.
IF RETURNED TO SENDER FOR INVALID ADDRESS, THE CUSTOMER WILL BE RESPONSIBLE FOR RETURN COSTS.
FOR ANY QUESTIONS REGARDING OUR SHIPPING POLICY, PLEASE FEEL FREE TO CONTACT US AT CONTACT@SOFIENABED.COM. WE THANK YOU FOR YOUR TRUST AND SUPPORT IN SOFIEN ABED.
